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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
  • 0 replies
  • 7 thanks

Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

iv got a message on my TV screen

please update your application by going to settings   systems   software  where do i find this   i have logged into my account but cant find it

wini by Newbie
  • 2 replies
  • 0 thanks

Remote control

My remote control is giving up, I have downloaded the app and so use this however my grandma lives with us and cannot use the app at all. I've tried to teach her and make it as easy as possible but she can't get the hang of it. Any idea where I can g...

Beatrix by Advocate
  • 4 replies
  • 2 thanks


I have had 2 Roku boxes for around 2 months now, one upstairs in bedroom one in front room, the one upstairs works perfectly fine always but the one in the front room we seem to have a ongoing problem of CDN ERROR no more cdns to cycle I have tried t...

Chloe22 by Advocate
  • 9 replies
  • 0 thanks

update require when remote isnt working

All of a sudden my remote stopped working and then on my TV, NOW TV  connects and then it says an update is required and to go to settings - system -update. My remote doesnt work so i cant do it there and cant find where to do it on Please ...

ccotton by Observer
  • 5 replies
  • 3 thanks

No phone number contact now tv

Why can I not phone now tv, its frustrating, i need a new remote control ! Mine not working, no where to contact to replace my remote control. No phone number to call Now tv. Worst ever customer service!!!! 

slswan by Scholar
  • 1 replies
  • 0 thanks

How to get all green lights

How do I do to get all three green lights? I have tried all according to their advice and couldn’t get access the internet 

Yuki13 by Advocate
  • 1 replies
  • 0 thanks

Resolved! Mysterious icon appeared!

Whilst watching an old black and white film a while ago on one of the Freeview channels there appeared, in the top right of the picture, a box with what appeared to be a microphone inside, with a tick above the box. Can anyone please tell me what tha...

Resolved! ITVX app

It look like all Now streaming  devices are compatible to the new ITVX app which is replacing itv hub this autumn with extra content up to 10000 hours of free content instead of 4000 on itv hub.