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Setup & Performance

Discussions

Resolved! Broadband keeps going down

Over the last week my Broadband connection keeps going down and I can't find any contact details to get support, the chat bot doesn't work unless my internet is working and even then is completely useless.  Most of the time if I reboot my router it r...

David141 by Advocate
  • 102 Views
  • 7 replies
  • 1 thanks

Resolved! Landline number changed without notice.

Hello  I moved to Now Broadband from Shell a couple of weeks ago. I started the sign up via the website but had to phone them to complete because I had an old dormant account with them.My phone line stopped working, but this wasn't a concern as my ac...

TimBo by Mentor
  • 170 Views
  • 5 replies
  • 3 thanks

Super slow internet

Nowtv speed test says 55mbps, but all other speed tests say around 2.5mbps. I can't load video so I am assuming it is more likely the 2.5mbps. Other devices switched off, sat next to the hub as per suggested solutions and still not improving.Any sugg...

Resolved! TP Link Archer V600

Just for reference set up my TP-Link AC2100 Archer VR600.  Set up My TP Link Router, works 100%Select Internet Provider:Sky(Mer)_VDSLInternet Setup:Username: abcdefgh@nowtvPassword: 1234567890abcdef That was it, really simple and no need to mess arou...

Audio description

Hello everyone can someone help me please my now tv has randomly starting using audio description on all my programs it’s driving me mad I can’t just relax and watch tv when some woman keeps talking over every program can someone please please help i...

Connected without internet

WiFi was installed and went live yesterday, it has never connected since then. It is only ever connected without Internet, I can't get through to a real person from now please help

Resolved! Tplink VX1800V (VDSL/ADSL Modem Router)

Is it possible to replace the standard kit supplied for this model I have?I need the extra ports and extra features.saying in the specs it supports MER\IPoE (RFC 1483 Routed) - but can’t find it in the options. Thankyou

SO58 by Scholar
  • 751 Views
  • 24 replies
  • 11 thanks

Broadband DOWN!

I have had Now TV Broadband for 3 years.  My broadband has been down for 5 days, this is the 6th.  It comes on for an hour then goes off for the rest of the day. There are 5 other Broadband providers which my neighbours use that are down too .  I liv...

Do Not Subscribe To Nowtv and Now

Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.