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Get advice on performance, set up issues & genral troubleshooting for NOW Broadband

Content Issues

For missing epsidoes, sound issues, subtitles and content availability

Community Activity

Now TV juddering

I subscribe to NOW TV without boost, and watching via an Android stick (not Chromecast, an Android stick which has built in apps). Ever since I set up the new Android stick, NOW TV is juddering whenever it comes out of an advert whether I watch it vi...

Weird internet issues since sky's DNS issues

Hi folks, so since sky had that melt down with their DNS servers I've been having some interesting issues, it's taken me a while to work out if it was my phone or something else, but it transpires that it's my connection.  Basically I noticed my Goog...


My hub is set up in my dining room however every time we go upstairs and into my room the Wi-Fi signal just randomly goes and it continues to come on and off when we are in our bedroom. Any suggestions?? 


Started a membership with Now yesterday. My reason for joining was to watch a particular show. It’s not on Now but Hayu, another £5. Wasn’t prepared to pay anymore so have cancelled. It seems they are going to take 6months subscription anyway! Surely...

Janscot by Newbie
  • 5 replies
  • 3 thanks

Frequent connectivity droppages - rebinding IP?

Hoping someone can assist - I'm no IT pro, and I can't get through to anyone on the NOW side via phone.For quite a while now, I've been suffering regular, brief connectivity drops. I've troubleshot this as far as I can. It's not my computer or device...

Membership cancellation

Hi, I've canceled my subscription and it's now saying my debit did not go through. I canceled a few weeks ago. Please advise 

RobP86 by Newbie
  • 3 replies
  • 1 thanks

Sky Q saying no internet at router

Connected from router to a patch panel to send connection to 2 routers for WiFi use in the house. Very awkward setup unless I just connect directly to the router. Had the additional routers running for a couple of days with internet and sky Q connect...

Jezw by Advocate
  • 7 replies
  • 2 thanks
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