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Get advice on performance, set up issues & general troubleshooting for NOW Broadband

Content Issues

For missing episodes, sound issues, subtitles and content availability

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Resolved! Outrage

We went out of broadband for more than a week now around Kilburn and I called the center. First time, they said it will be fixed under 48h hours, then second time under a week and now they don't know when. 

Cyril by Advocate
  • 4 replies
  • 0 thanks

2 households

hi - i'm thinking of cancelling sky and moving to now tv . my main reason for doing so is that i've just bought a holiday home in uk and want to be able to watch tv there as well as in my main home . is this possible or are there fixed IP issues ? ma...

ng1970 by Advocate
  • 2 replies
  • 1 thanks

Moving home

I would like to confirm I have just called Now Broadband to inform them moving home and new address. Would any charge be applied? Do my service plan remain under the same contract period?

KWEric by Advocate
  • 1 replies
  • 0 thanks

End of contract

My contract is up next month and I'm wondering what will happen, if I don't cancel will they charge me a lot more than what I am paying now? or will it just end? thanks

Ryan03 by Advocate
  • 1 replies
  • 0 thanks

Frequent connectivity droppages - rebinding IP?

Hoping someone can assist - I'm no IT pro, and I can't get through to anyone on the NOW side via phone.For quite a while now, I've been suffering regular, brief connectivity drops. I've troubleshot this as far as I can. It's not my computer or device...

Romedial by Advocate
  • 13 replies
  • 6 thanks

Apple Private Relay

Hi everyone,I was just wondering if anyone else has had problems recently with performance whist their Apple Private Relay is enabled on their Apple devices? If so, have you managed to work out how to keep it on and have full broadband performance?ma...

Ensipi by Advocate
  • 12 replies
  • 5 thanks

I moved country and can't set up account

Please can somebody help. I recently moved to Ireland and want to watch all my sport via Now TV. I don't have an active UK membership, but once registered for a day pass. Now, when I try to set up a new account on the .ie site and using an Irish paym...

One device is saying "sign in required"

New to nowtv broadband.  My sons seems to be working fine and he can stream YouTube and stuff.  He is on a Windows 10 laptop.  I am on my Samsung note 4 with EE network and keep getting kicked off the broadband after less than a minute.  Your device ...

claire19 by Advocate
  • 4 replies
  • 1 thanks
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