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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to, wi...

Karl-F by Community Manager
  • 0 replies
  • 3 thanks

Error code 20001

Hi,I'm running now TV on a Galaxy Tab4 was working fine up until around 48 hrs ago,now constantly getting error code 20001 and won't run at all,I have messaged support and am assured they are working on it as quickly as possible .I have uninstalled t...

Hammer69 by Mentor
  • 22 replies
  • 14 thanks

Rotation lock - iPad

Hi, watching NOW TV app on an iPad. If the iPad rotation lock is on and you turn the iPad sideways on, will the NOW app nevertheless display in Landscape mode? ie Does the app ignore the device's rotation lock setting?

deckard by Advocate
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  • 0 thanks

Now tv error

All of a sudden we are getting the circle of doom when trying to access e.g. football matches on Sky Sports. On android mobiles we eventually get “Viewing Stopped. Something’s gone wrong. If the problem persists, contact Online Support Team (error co...

Annette1 by Advocate
  • 17 replies
  • 6 thanks

? Password recognition

I have been attempting to set up an Wifi connection on a new phone, but have been unable to connect my NOW account because my NOW password is not being recognised.   What do I do about this?

Carol1 by Newbie
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  • 0 thanks

App restarting when downloading.

I have a Lenovo 10 with Android 12.  Whoever I click on download either TV show or Film the app restarts going back to home page.  I have only just signed up yesterday to be able to watch stuff while away. We are going away tomorrow!I have:Removed ap...

Froggyz by Newbie
  • 1 replies
  • 0 thanks

Tiny subtitles on Android

I have a Samsung Android tablet on which I watch NOW via the app, but can hardly see the subtitles (which are necessary for me) as they are much too small. I have tried adjusting the font settings on the device itself but it doesn't work for the NOW ...

Mike4 by Advocate
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  • 1 thanks

Resolved! Narrator

HiI’m currently watching a tv series and all of a sudden I have this woman narrating every single word. How do I get rid of her  I’ve tried everything! If someone could please get back to me that will be helpful Thank you 

Abi2 by Advocate
  • 2 replies
  • 1 thanks