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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9058 Views
  • 0 replies
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Cancelling

I’ve just joined. From the UK but currently working in Canada. After joining here in Canada and paying… It says content can not be played abroad. I’ve joined especially to play while I’m here. Please refund me because the service doesn’t work. 

AE by Newbie
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Billing hike!

Hi tescoischeaper,We wanted to remind you that your NOW Broadband Membership is out of contract, and let you know what your options are.Do nothing and continue with your existing membership for £25.50 a month.OrPick from one of the packages available...

Subscription activated but not by me

Hi, have been notified that I’ve activated a new subscription. Have also had emailed from PayPal that I’ve authorised payment. Activity says I last accessed account by web browser at 3.40am. That wasn’t me. I was asleep.  How do I sort this out? I’ve...

Can’t find my new broadband package

Hi, I’ve just set up a new broadband deal with now tv. I was previously a customer but was told I had to get a new box etc.However, when I log in, I cannot see any evidence or reference to my new box or broadband package. I only have my old address a...

OBI by Newbie
  • 45 Views
  • 2 replies
  • 1 thanks

Bill amount query

I have just noticed that my bill went up in June last year from £22/m to £43.50/m.So for the last 9 months I have been overcharged.I have tried going round the merry-go-round of online chat-bot to no avail.How do I get in touch with someone to discus...

Resolved! Change Email Address

Hello I need to change my email address but when I attempt to do so on the website it produces an error. Does anyone know another method to change the account email address? thanks Jay

Subscriptions

Anyone now why now just add different subscriptions without asking, they have have added cinema and boost, took payments too. I have tried to get refund via live chat but it won’t let me type, please help !!!!

Charlie1 by Advocate
  • 107 Views
  • 4 replies
  • 2 thanks