Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Mobile 6 month pass Membership no longer working

Hi,Back in August, I purchased the offer of a 24hr NowTV Sports Day Pass, with the added bonus of a 6 month Mobile pass Membership. This was working OK until a few days ago, when I changed my account password and now I have lost the benefits of the 6...

Misleading and hidden charges process with boost

Now TV is using misleading and sneaky tricks with the billing process with the "Boost" plan which they add automatically, and terms and conditions are purposely buried in the fine print, which leads to automatic renewal, and then subsequent cancellat...

How do you contact a human being at Now TV?

How the hell do you get a straight answer to a question here?

Charged for Boost without ever requesting it

I never signed up for Boost but appear to have been signed up and charged automatically. Only have 1 device so have never needed NOW on multiple devices.Feel a bit cheated!

Delete account

I have deleted my membership but would like to delete account information. How do I do this

Trying to change / end contract

@ I had a notification in the summer, advising that my contract was coming to an end and I could either leave, change to a new 12 month subscription or go on a rolling contract at almost double the price (no thanks). I called and, after many attempts...

Resolved! Had enough!! Somebody help me!!

I resigned my contract for another year and was offered now entertainment for £4.99 so I thought Yes, ill have that. Its been 5 days and I still haven't received my activation email. I have web chatted and phoned 3 times and each time i am told they ...

One tenant moving house but they're the one in the house share the internet account is with

Hi, I am the account holder for our internet in our houseshare. I am moving out, and we are trying to figure out how to transfer the account for the house from my name/details to one of my housemates and the phone queue was too long for my patience, ...

Dusputed payment

I am still being charged for a subscription I cancelled more than 1 year ago. Every month £25.98 is being debited from my card and services I have not used in over a year and which I cancelled

Need help with refund

I'm unable to talk to the bot that you're supposed to use. For some reason after they sent the 2nd message saying they needed a bit more info to find out whether I'm eligible, which I know I am because I only just bought the subscription, there isnt ...

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