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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks


I can't find my Sky Sports subscription or membership even though I have paid and the payment taking from Bank Account

Boronta by Newbie
  • 3 replies
  • 2 thanks

Resolved! Slow to load HD on nVidia Shield

Hi, First of all, apologies if this is in the wrong section, I'm not sure what category the nVidia Shield Pro comes under so have created this in "Set top boxes and Smart TVs", I hope that is okay and apologies if not. So I have just signed up to Now...

Resolved! Apple TV 4K Captcha

I'm trying to sign in to my account on the Apple TV app, but after inputting my email address and password, it leads me to a captcha page saying "Please enter the characters in the box so we know you're a real person". There are no characters!!!!! It...

rika by Mentor
  • 6 replies
  • 6 thanks

Overheating and noisey Roku Now box

I have a Now TV box I also have my phone line and broadband through them as well so was not purchased separately, I seem to have had a problem the last few days. The box has been reluctant to be  recognised by my TV and then started overheating, I fo...

Sweetv76 by Advocate
  • 3 replies
  • 1 thanks

Guide still horrible

This also applies to the Guide in the web interface.The Guide with Now and Next is horrible. Need I explain why? My set top box from 20 years ago (when it could literally sit on top of a TV-set), had a much better guide.There is no ability to see wha...

PatrikO by Advocate
  • 0 replies
  • 0 thanks

Resolved! Help! How do I watch NOW TV!?

I have just purchased a new Toshiba TV. I searched and found the NOW app but next to it was the writing, 'UNAVAILABLE' I went to the NOW helpdesk 3 times, all were useless and kept telling me to download it. I then bought an Amazon Firestick and the ...

Ross_man by Advocate
  • 5 replies
  • 6 thanks

Live TV isn't showing :/

Hi guys,I'm hoping one of you can help me out! I have a Samsung Smart TV, and use the Now TV app to display live TV. Everything was working fine as of last night, but I woke up this morning to find that none of the channels are displaying correctly i...