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Community Manager
Community Manager

FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs.

Choose your device to see a list of FAQs:

Apple TV

LG Smart TV

Chromecast

YouView

Roku

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NOW TV Team Stephen-L
NOW TV Team

LG TV - Frequently Asked Questions

We've compiled a few of the questions you've asked us into this handy guide on LG TV. 
 
Click here for a step by step guide to downloading NOW TV on LG TV
 
This is due to your LG device reconnecting to your network
 
You’ll need to do connect an aerial to the back of your device or set the time manually
 
Click the SMART button on your LG TV remote and navigate to the network section. 
 
Click here for a nifty guide for resolving buffering issues on LG TV and other devices
 
LG TV streams on demand content at a maximum of 720p, while Live TV is streamed in SD
 
Currently we're not able to support subtitles on NOW TV with any device
 
For further help with NOW TV on LG TV or any other device, please visit NOWTV.COM/HELP or let us know your query on the Community.
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Sabrina-M
NOW TV Team (Retired)

Apple TV - Frequently Asked Questions

We've compiled a few of the questions you've asked us about Apple TV into this quick and easy topic.

 

How do I connect my Apple TV to the Internet?

How to connect your Apple TV to the Internet

 

Which NOW TV Passes do I have access to on Apple TV?

You have access to Movies, Entertainment and Sport on NOW TV

 

I'm experiencing viewing problems on Apple TV

Some handy tips if you experience any trouble with the NOW TV app on Apple TV

 

How do I access Airplay Mirror on Apple TV?

How we support Airplay for Apple TV

 

Streaming Quality for NOW TV on Apple TV

Apple TV streams on demand content and Live TV at a maximum of 720p

 

For further help with NOW TV on Apple TV or any other device, please visit NOWTV.COM/HELP or let us know your query on the Community.

 

Sabrina-M
NOW TV Team (Retired)

Chromecast - Frequently Asked Questions

We've compiled a few of the questions you've asked us about Chromecast into this easy topic.

 

How to use Chromecast

Here's all you need to know on how to use your Chromecast

 

Chromecast Compatible Devices

All the NOW TV and Chromecast compatible devices

 

I received the Oops, Shouldn't Be Here message

What to do when you receive this error on your Chromecast

 

Streaming Quality for NOW TV on Chromecast

Chromecast streams on demand content at a maximum of 720p, while Live TV is streamed in SD

 

 

For further help with Chromecast or any other device, please visit NOWTV.COM/HELP or let us know your query on the Community

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NOW TV Team Stephen-L
NOW TV Team

YouView - Frequently Asked Questions

We've compiled a few of the questions you've asked us into this handy guide on YouView  
 
Click here for a step by step guide to downloading NOW TV on YouView
 
This is due to YouView's restrictions on live content
 
Due to the Live TV restrictions on YouView, we won’t have any TV channels or box sets on this device.
 

Currently, there are no Red Button or Interactive services on any device with NOW TV 

 

How do I resolve error codes when viewing NOW TV on YouView?

If you receive any error messages when using NOW TV on YouView, please refer to this page for steps to fix this

 
LG TV streams on demand content at a maximum of 720p, while Live TV is streamed in SD
 
Here you can find the parental controls for YouView
 
Currently we're not able to support subtitles on NOW TV with any device
 
For further help with NOW TV on YouView or any other device, please visit NOWTV.COM/HELP or let us know your query on the Community.
Sabrina-M
NOW TV Team (Retired)

Roku - Frequently Asked Questions

We've compiled a few of the questions you've asked us about Roku into this easy topic.

 

How to get NOW TV on Roku

How to add the NOW TV app to your Roku

 

NOW TV Compatible Roku Devices

A list of all the NOW TV compatible Roku Devices (the Roku Streaming Stick is also compatible)

 

Roku Error Messages

A list of reasons and resolutions for the Roku - NOW TV Error Messages

 

Why am I getting the 0309 - Sky Store Error?

How to resolve the 0309 error

 

Streaming Quality for NOW TV on Roku

Roku streams on demand content at a maximum of 720p, while Live TV is streamed in SD

 

 

For further help with Roku or any other device, please visit NOWTV.COM/HELP or post your query on the Community.