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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
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Struggling to pay

I’m a single mum to a little girl, my bill isn’t due till the 15th however they’ve suspended my internet, I have no other way of watching tv or anything as I have no Ariel, I’m struggling to pay it is there any help I can get 

Beth2 by Advocate
  • 3 replies
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Resolved! Internet down

Can someone send me now /sky customer service , the internet has been down since 10:30pm , they going to hear it from me tomorrow,

Lola97 by Newbie
  • 2 replies
  • 1 thanks

Plan Payment Failure

Hi, I am trying to buy the Superfibre broadband package, but every time I proceed to payment and verify with my banking app, I encounter a notification saying "we've hit a snag, please try again" so the payment never goes through. I have tried and tr...

Shereen by Newbie
  • 1 replies
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Router installation

To whom it may concern,I have booked a router installation last month and the email informed me the time was morning of 12 Sep, however, I have not met your engineer at that time. I want to know what should I do now.Best wishes,Luokun

Luokun by Newbie
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  • 1 thanks

Resolved! Cancelling

Open reach is due in a few weeks to set up my broadband but I am thinking of going with someone else can I cancel before it goes live? 

Resolved! Moving home

Hi.I'm moving home with existing equipment.I wonder if I have one week/month cover to cancel contact without fee.Problem is that average speed in my new property will be twice slower so that kind of connection may be pain for me. I got informed about...

Ejdzej by Advocate
  • 8 replies
  • 2 thanks