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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...


Hi, why is it so hard for you guys to make a constant Monday-to-Friday customer service team available?  It is so hard to get to you guys. 

Remy by Mentor
  • 7 replies
  • 2 thanks

Resolved! Error can’t find ticket

I’ve renewed my sports pass today for 6 months but today, watching the the match, getting error code can’t find ticket???? Having to go back into menu and restart which only works for 10 mins then gets error code. Think I may cancel if this continues...

Tanky by Newbie
  • 2 replies
  • 0 thanks

Broadband is down

Broadband modem shows three greenlights. restarted 2 times. able to connect  it but no internet access

yungroy by Advocate
  • 2 replies
  • 0 thanks

How to get a new power supply plug

I have a damaged now tv broadband plug and can’t seem to find a replacement anywhere and now tv won’t provided me with one any suggestions please 

Dan10 by Newbie
  • 5 replies
  • 2 thanks

No tv

Says excellent WiFi green lights are on the box but can't get on to any apps anyone else having trouble 

Josie by Advocate
  • 1 replies
  • 0 thanks

No Internet connection

Modem has 3 green lights and no internet. Do you know why? How can I fix it ? Do you know phone number of provider ?

Ioanna by Advocate
  • 1 replies
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Internet not working

My internet has suddenly stopped working. All the three lights are green but there is no Internet connection. I have unplugged the router for a couple of minutes and plugged the router back in again.

Error code CVF

Trying to connect mobile to TV for streaming the football but error code showing CVF:-11870:-12927 Have tried logging in/out again but no luck? 

Jodie2 by Advocate
  • 5 replies
  • 0 thanks