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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

"Installing final updates" never completes

My NOW Smart Box with 4K & Voice Search shows "Installing final updates" and 0% progress. It never gets further, after a while it shows Unable to Connect, yet Check Connection shows the connection is ok. I have switched the Now TV box and router off ...

Resolved! Tv

I have just joined now tv on line you they send a box or stick out so I can watch on my tv

Marie12 by Advocate
  • 1 replies
  • 1 thanks

Broadband error

Hellomy broadband doesn’t work.service checked says goodswitched off and on and unplugged as advised.router box light colours -power green, internet orange, wireless green NOW TV PLEASE SORT. 


I cancelled my membership a few weeks ago and I’ve been charged again! 

RC6 by Advocate
  • 3 replies
  • 0 thanks

N E lincs

Recently had new hub from virgin new password ect can't get it to connect to now tv

Willow24 by Advocate
  • 2 replies
  • 1 thanks

Resolved! Iphone

My 5g is faster than my WiFi when trying to connect to the web.any ideas?

KW1 by Advocate
  • 4 replies
  • 0 thanks

My bill

It’s not letting me pay my bill with my bank card