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Set top boxes & Smart TVs

Discussions

FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 26036 Views
  • 5 replies
  • 8 thanks

PIN on one single program

We have Elementary from Alibi on the watch list, but as of two days ago it is asking for a PIN to watch it (which we have not set). Other programs from Alibi are not PIN protected just this one. Also we do not have any PIN locking for children (no ki...

episodes not playing

As a follow up to my not being able to watch the last 2 episodes of Annika, The problem now seems to be fixed. Don't know whether it was the lovely Helen from BT or Chinnappa from NOW or even myself, but I signed out of my online account on NOW, then...

DeeDee1 by Advocate
  • 70 Views
  • 0 replies
  • 1 thanks

Age setup

Morning,I do not have any age restrictions on my account but it now refuses to allow me to watch over 15, I have checked and I do not have age restrictions but it still won't let me watch now. Have been watching over 15 films since 2022.  So when ask...

Chrissy by Newbie
  • 228 Views
  • 4 replies
  • 3 thanks

No Subtitles on EE TV app

Hello i have the NOW package through EE TV. Is there any update to when subtitles will be available when watching a film or show in the NOW app? It is very frustrating that we do not have this option as we have to crank up TV volume up to silly level...

Fc12 by Advocate
  • 193 Views
  • 1 replies
  • 2 thanks

LG 60UH650V Not Streaming from App

I have an LG 60UH650V running software version 05.70.30 fully up to date.Now TV was working fine a few weeks ago, as I streamed Interstellar to watch it with my daughter. I don’t use that app very often, when I went to use it this week - I can search...

Resolved! F1 streams on the app

Can you use the bonus streams on a smart tv or do you need to have the now box? Looked all weekend  as they keep saying you can now watch them with now but nothing works using the app on my Samsung tv. 

Cazm by Mentor
  • 472 Views
  • 3 replies
  • 3 thanks