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INC3903419 - Full Exchange Outage - nebea, nelc, nerg, nestn

I recently got NOWTV broadband in my new flat, the service was supposed to go live on Monday, but I have no internet. The router is plugged in an WiFi works, but the internet light is not on at all. Not even orange. 

When I run a technical check online I see:

INC3903419 - Full Exchange Outage - nebea, nelc, nerg, nestn

I don't know if my connection is set up correctly or not. Is this outage ever going to get fixed? Not impressed as a new customer, I expected my broadband to be up and running on Monday and it's now Friday...


@Dave5 we’ve got the same issue. It’s been unavailable since 5am. I’ve been with Now a year and not had an issue up until now. Sounds like the issue is a general open reach outage rather than being specific to now, but we’re all affected locally. Hopefully they’ll fix it soon! 

Legend 5
Legend 5

@Dave5 @John12345678 

You wont get a reply from staff about broadband on here. See this link.

Best to call the team, make sure to be signed and use the ‘How to get in touch’ drop down for the call centre info.

FYI that I do not work for NOW, just a NOW customer trying to help


This has happened to me, when did you eventually go live? It is very  frustrating