Looks like there’s an outage with broadband?

[Andrea6]

Internet is down and router has 2 green lights and the middle one orange. On the website says “Full exchange outage”. I Called and they said 3-5 days to fix it. Shocking! Hope this is sorted out in a few hours. Anyone else affected?

[Andrea6]

My area is G33 - Glasgow - This is the message when I run technical check: INC3552037 - Full Exchange Outage - wsshe Reported on: 10 Dec 2023, 06:52am

[Alex]

Same here! G32 and the same shows up. What 3-5 days. They need to fix it today and if it takes 3-5 days they must compensate us.

[Billy]

If it’s going to take 3-5days then I will change provider, it will be quicker to get back up and running. I bet if it was an outage elsewhere, it would already be sorted.

[Taz13]

I'm g33 and saying same. I work from home and really hoping it's sorted ASAP!

3-5 days is ludicrous. 

[RoyB]

@Andrea6 

Well found.

@Alex 

As long as you call Now Broadband and register the issue, to start the compensation clock ticking, if it goes over their allowed time to fix it, yes.

@Billy 

If, as reported, it’s a whole exchange out, and not just the Sky equipment within it, then every ISP who uses Openreach will be likewise affected.

@Taz13 

Anyone who works from home should not rely on Now Broadband alone. Make sure you have a mobile plan that will tide you over without breaking the bank, and will let you run a mobile hotspot. Otherwise (shudder) you will have to go into the office 😢