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Outage in Clapham for over a day

I have had an outage (no internet) in my area for over 24 hours now and there have been no updates at all at this point.

Currently the only information I can find when checking is that there is an outage. There have been no updates and there is no communication for when it is expected to be fixed. 

As someone who frequently works from home, this makes it very difficult to work or plan my next week. 

If someone at now can provide an update, that would be great.

Legend 5
Legend 5


Broadband staff won't be coming onto help. See this link.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

This link also shows any planned outages as well wide spread faults.

You need to call the broadband team. See link for number.

Also when you report it and only when you report it you’ll no doubt be in line for compensation.

FYI that I do not work for NOW, just a NOW customer trying to help

@Dutchcyborg I am waiting on my setup in Earlsfield so would be helpful if they updated us with any issues as this is quite irritating