North of Scotland Outage

[SandyJappy]

Hello,

Does anyone know when the north of Scotland exchange outage is going to be fixed as I can't really do without my phone.

Cheers,

Sandy

[AnnaT]

I am having the same problem, we have Nowtv broadband in a holiday let and the guests are asking when it will be fixed. Its difficult when there is so little information up online.  I tried going to this forum as advised when I rang up after running all the checks they advise you to do online, This is the only post I could find.  I called customer service but just got kicked off.  Some approx timelines would be helpful. It appears from an error message I got from the technical checks I ran that the outage started this afternoon at 2pm? Its now nearly 7pm.  

[gavs82008 · Accepted solution]

@AnnaT @SandyJappy @Mattthewwwwwwww 

Not a single staff from broadband support will reply to you on here. See this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

See this link for the number to call.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Bear VERY aware that NOW don’t own a single bit of network and are completely reliant on OpenReach to sort anything out. Also an FYI when you report it after 2 working days you could be in line for compensation.
https://help.nowtv.com/article/auto-compensation

[Mattthewwwwwwww]

@SandyJappy completely unacceptable that there’s so little information and impossible to speak to a human being