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Setup & Performance


Resolved! Router box says brilliant broadband

Hi there,I signed up for the super fibre package in my new flat. Activation date isn’t until Tuesday 26th September. My router arrived today and the box says ‘brilliant broadband’ which I know is one of the other (cheaper and slower) packages. Do all...

Resolved! Landline fault

This is so frustrating.  I cannot receive calls on my landline and I have been trying to contact Now Tv about this using my mobile phone and I can never get through.  I wait for over half an hour and then give up.  This eats into my phone credit.  Wh...

Connection keeps disconnecting

When I connect to the broadband, it keeps dropping out and disconnecting. I have split the wifi into 2 hubs - 2.4GHz and 5GHz to see if the connection was any better but the issue keeps persisting. Additionally, resetting the router, unplugging and p...

Redders by Advocate
  • 11 replies
  • 1 thanks

Resolved! Engineer not turned up

I had a scheduled engineer visit for today between 8am - 1pm to install broadband and phone line. No one has arrived or called or messaged yet and it's almost 5pm! The line didn't activate itself either. So I called Now TV, but I was only told to wai...

Anica by Observer
  • 5 replies
  • 1 thanks

Go live date passed

So my go live date was yesterday and still.... My wifi does not work? Why are now so bad... This was an address move.  Last time it took them 4 months to get my wifi working!!!!!!!!

Jayw04 by Newbie
  • 4 replies
  • 1 thanks

Nitter to view Twitter/X posts from NOWHelpTeam

It is sometimes useful to see Twitter/X posts from NOW's Help Team to see if there are common problems. If you don't have a Twitter account, you can use one of the Nitter instances to see recent messages, without the inconvenience of using the Twitte...

seebee by Scholar
  • 0 replies
  • 1 thanks

Unexpected Error opening app on iphone 11

Keeps crashing when i open the app.Have looked on this forum and have tried all the fixes mentioned i.e. turn off private relay and reinstall the app, software update etc.Spent 40 minutes on the online service and they have passed me to the concerns ...

NOW Internet down

I've noticed the Internet has been down quite a few times over the past few days. It's currently 2:15am UK time and the Internet has gone off despite the green light on the box. A couple of days ago it went off at 10:30pm. So strange this keeps happe...

Lw1961 by Advocate
  • 4 replies
  • 0 thanks