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Activity in Setup & Performance

Broadband installation date

I have tried on two occasions to book my engineer installation date for the 24th September, the first time there was an issue with the order for some reason which meant I then spent two hours on the phone to customer services (granted  approx 1hr 40 ...

Activation was here this afternoon around 12pm. Finished and left at 1:40, told me to plug my broadband cables in after 30minites.i did so and nothingit is now 19:40pm and my broadband still is not on!getting rather annoyed now

Slow upload speed after changeover

Hi my broadband went live today i have moved over from sky broadband where i was getting 35-40mb download and 5-6mb upload but now im only getting 0.5-0.8mb upload speeds and this is having an impact on my equipment like alexa, messaging photos and m...

Need a phone line reinstalled

Dear NOWTVAs you have no phone number and your chat lines have been down all day, I need a phone line re-installed after some building work.Could someone please contact me to arrange this.

Dangerous Router Set Up

First time poster and new NOW Broadband customer I’ve had many problems since first placing my order last month and finally had BT Openreach arrive - hours late - to set up my FabFibre. They refused to set up in an existing BT socket in my bedroom an...


I had singup for fav fibre broadband package with 36mbps. Since the line went up, there was always connection drop which made some financial transactions difficult for the household. I have been trying to trace the combo(!!)customer team over the pho...

No broadband

My broadband was suppose to be up and running on the 7th any time up until midnight   unfortunately that didn't happen as I have an amber smiling face. on eventually getting through to the call centre I was told an engineer would be out on Monday 10t...