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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
  • 0 replies
  • 7 thanks

Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

I bought one day membershi[

I m in my computer why can't log in my device without having to log off the computer I only paid for one day to watch the US open

DEVICES by Newbie
  • 3 replies
  • 0 thanks

Resolved! How to put active streaming apps on a new device

 I have a now TV box, want to change to a roku stick   do I need to sign out of all apps on now TV box  and will my now Tv  entertainment and movie passes be automatically   reinstated?then  re-register them on the new device ?

lucinda by Advocate
  • 3 replies
  • 1 thanks

Password incorrect

I’m a new customer and try to connect the Wi-Fi on the first day. However, even I got the 3 solid green light after following the manual, when I try to connect the Wi-Fi, it always showed the password incorrect.

Lizi by Newbie
  • 2 replies
  • 2 thanks

Live chat

Hi anyone know how I can get onto live chatJoined a month ago and wasnt able to collect now TV box from sorting office and has been sent back so wanting to get it sent back out now I'm moved in 

Rabcfc by Advocate
  • 1 replies
  • 1 thanks

Rugby Match cant be found on now

I cant find the Match between South Africa and Wales on today at 3.15pm - Sat 19 August 2023, when I search it only shows an old match. When I go to support I get a robot as usual no help, so I go to community as suggested and when I am asking for he...

IQUOTE1 by Newbie
  • 1 replies
  • 0 thanks


I cancelled Sports as I don't watch it but last night a payment was taken for £11.99 for 24hr sports viewing. I've changed my password and put a payment pin on my account. Is there anything else I can do to prevent anyone from doing this again? Would...

Na3 by Newbie
  • 3 replies
  • 1 thanks

TV Guide - 7 day epg

Is the Freeview and now TV program guide on the now TV Smart box going to be updated to support a full 7 day program epg?Also it would be good to add reminders to TV programs within the guide so you don't miss them.It's very annoying just being able ...