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Tambo
Newbie

How to get apps on my now box

Having trouble downloading paramount plus app on my now TV box 

6 REPLIES 6
RoyB
Legend

@Tambo 

You mean it’s in the Channel/App Store, but it won’t download, or you are looking in the Channel/App Store, but it’s not there?

Now devices only provide a subset of the Apps that Roku devices provide; that might be the issue.

If this is the issue, and you don’t have another device that provides Paramount Plus, consider buying a Roku Express HD, or Express 4K for preference, or a Roku Streaming Stick. (Each device is better than the one that precedes it, but costs a little more).

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RoyB
Legend

@Tambo 

Yes, that is the issue: my Now Stick can’t find any app beginning Pa, and my Roku Express serves Paramount Plus right away.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Tambo 

Is the box fully updated?
https://help.nowtv.com/article/app-not-working-on-now-box-stick

Worst case factory reset to the device?
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 @Tambo 

The last update for my Now Stick was 05/11/2023, 12.5.3 Build 4008

The advice in the link relates to available apps not working. It does not, as far as I know, relate to apps that simply aren’t available in the Store as seen by a Now device.

And for such an external problem, a factory reset will not be a solution. This is also especially not good advice to follow if you do not have any existing Now Memberships, as on waking up, the Stick will check for this, and not allow you to proceed without one 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RokuSky
Scholar

Unfortunately Paramount Plus isn't available on the NOW branded devices (stick or box). These devices use a different app store from Roku's own and they required specific distribution agreements to be setup between the App provider and Sky.

gavs82008
Legend 5
Legend 5

@RokuSky 

Oh yes you are right, totally forgot about that too!

@Tambo 

https://help.nowtv.com/article/what-apps-are-available

FYI that I do not work for NOW, just a NOW customer trying to help