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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Hi my now stick stopped working yesterday I’ve tried a hard reset but nothing is happening. Haven’t had it very long as had to replace a damaged one. Any suggestions on what I can do please? 

ASUS RT-AX56U AX1800 Dual-Band Wi-Fi 6 Router

Ok…I don’t know much about techno stuff so am hoping someone can give me a dummies guide… I had coverage / speed problems with my virgin router.  A friend told me to change the virgin to modern mode…I did…then use an ASUS RT-AX56U AX1800 Dual-Band Wi...

Where is the Asterix when inputting password?

Given there doesn’t seem to be any other posts mentioning this, hope I’m not being completely stupid - but our new router password has asterixes in it ‘ * ‘ - but this symbol is not available when inputting password on the screen?!  Any ideas out the...

Now tv remote

I have been through several now tv remotes in my time none of them last long enough so I have been using the roku remote control on my phone but I have changed wi fi and now the roku remote on my phone won’t connect what can I do

Jessica by Advocate
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NOW TV stick no power or light

Hi there I've had my now tv stick for a while now but only started using since before xmas (was in box) a few weeks it was fine but now there is just no sign of life to it. It is plugged into mains and hdmi port via an adaptor. I have tried unpluggin...

warning box

hey can anyone help i am getting a box flashing up with a warning on both my now tv stick both are plugged in at the main not the USB. What can I do / do I need to get a new wire. Any help would be appreciated  

Now tv smart stick

My now tv smart stick won’t stop flashing green beside my pair button, therefore my remote will not work with my tv to be able to youse the now tv product. How do I fix this? 

5.1 Surround sound missing

Hi. I'm watching nowtv on a NowTV black box and roku 4k stick. They both have the same nowtv account and this account has Boost.I lost 5.1 surround sound on all nowtv output on the Roku 4k stick but managed to get it back by doing factory reset on ro...