Now tv

[Phredd]

Last year's memberhip ran out 29/02/2024. I was offered a deal on 01/02/2024, so I have paid for 6 months sport membership on 02/02/2024. This shows up in my account under Bills & Payments, but when I try to watch F1, the screen message is "Subscribe now, Sports Month Membership" or "Sports Day Membership, Buy now". Why does it not recognise I havealready Paid? Why can't I speak to a real person to get this rectified?

Can anybody help?

[gavs82008 · Accepted solution]

@Phredd 

You need to make sure you are signed in on the device you are trying to watch. 

It is possible you somehow got logged out. Go to the settings cog in the app and there account details will show you what if any accounts are signed in.

[Phredd]

@gavs82008Hi, Thanks for your reply.

I am logged in. It was working yesterday but not today.

[gavs82008]

@Phredd 

Perhaps trying a log out and back in or delete and reinstall the app?

Best to unmark my post as a solution. As it didn't fix it for you.