Showing results for 
Search instead for 
Did you mean: 

I dont have internet on my Now Broadband. The internet light is not showing

I am having issues with my internet . It just stop showing the internet light on the box around 11am this morning. I have not been able to reach the customer care line. PLs i need help



Try rebooting your router.

Failing that, keep on trying the Now Broadband helpline; they are the only ones who can tell you if you are suffering a general outage, or having a problem specific to you, and set Openreach on to deal with whatever it is.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.