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Anonymous User
Not applicable

NOW TV stick no power or light

Hi there


I've had my now tv stick for a while now but only started using since before xmas (was in box) a few weeks it was fine but now there is just no sign of life to it.


It is plugged into mains and hdmi port via an adaptor. I have tried unplugging power, holding reset but showing no signal. I can use the remote but it only seems to be able to turn my TV off...


Any suggestions please or is it a lost cause ?




@Anonymous User 


Are you holding reset in for over 15 seconds, while power is being fed to the Stick?


Have you tested that the power supply is switched on at the mains and supplying power?


You can try it on any other device you have with a suitable socket for the plug on the end of the mains connector.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.