HiBT have left an old pole in my garden, nothing attached to itIt is now in danger of fallingI called Openreach about it but they will only deal with BB providerAnyone suggest how to contact the right person at NOW?
Our phone line has never worked since it was activated by the engineer. Whilst the line gets a dial tone, every attempt at calling results in a 'I'm sorry, your number cannot be recognised. Please hang up and try again' automated message. Does anyon...
Hi.Since sometime in January this year, I have started seeing a 'Refreshing Sim Data' message on my phone handset.My phone is a Samsung, 2 years old, and has always been set for wifi calling.I have obtained and inserted a new sim card from my provide...
No internet in NR27 (Cromer) since 1am today. Customer service advised and I was told there is an outage in my area and should be fixed soon...still not working several hours later
How can I speak to a human rather than automated service. Have vulnerable person in home with no phone / broadband as the phone line has disconnected from the telegraph pole outside house. He can not call as he has no phone line, and he has Covid so...
I am trying to connect my NOW broadband to a new Hisense TV. I put my password in but it is coming up as incorrect. I have checked and it is the right password.
Hi, we will be in our property in 2 weeks time, and would like to get broadband activated and think we may need an engineer visit. When is the best time to purchase this? Obviously we'd like to be there when the router arrives and the engineer need...
I'm getting 1-3 Mbps. The tech support voicemail says there an issue affecting 'some users' and that they'll fix it when they can - no idea when and no offer to ping out a message to say when it's done. The help part of the website is obviously desig...
We decided to move from plusnet to nowtv. Box arrived on the 5th Feb and we were told we would be connected on the 10th. It’s now nearly 11 days later and we’re still not connected! We have constantly called and emailed and we’re just told “We’re wai...
