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John3000
Advocate

Dangerous Telephone Pole

Hi

BT have left an old pole in my garden, nothing attached to it

It is now in danger of falling

I called Openreach about it but they will only deal with BB provider

Anyone suggest how to contact the right person at NOW?

8 Replies
schnapps
Legend 5
Legend 5

Hi @John3000 

 

Here's a telephone number for the NOW Broadband Team on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

John3000
Advocate

Thanks for the quick response!

Geluk
Expert 2

John3000
Advocate

Hi Geluk

I went down this route, BT arrived the same day but said as it is not an active pole (one with lines attached) they would do nothing (even though it is a condemned pole) unless my BB provider contacted them

Geluk
Expert 2

Inexcusable response by O/R😡

chilli2
Expert 2

Who's phone pole is it?

 who owns the property?

 if you own it  ( the property) there should be a way leave agreement or similar

 

 

Its nothing to do with your service provider,  if its Openreach's pole and it is dangerous  then its upto openreach to make it safe, remove it, or replace it.

Anonymous User
Not applicable


@chilli2 wrote:

Who's phone pole is it?

 who owns the property?

 if you own it  ( the property) there should be a way leave agreement or similar

 

 

Its nothing to do with your service provider,  if its Openreach's pole and it is dangerous  then its upto openreach to make it safe, remove it, or replace it.


I thought the same, it has nothing to do with your current ISP. How long has it just been standing there unused?

Perhaps the local council would be interested, if it's a safety issue.

chilli2
Expert 2

The big question is,. is whos pole is it?

plus

Who is liable should it cause damage?

and

Is it at risk of falling, or has it just been condemned?

Condemned could just mean Openreach ( or whoever s pole it is) have deemed it not safe to climb, and/or attach infrastructure to , poles such as this can sit quite happily for many decades