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Confused_Cat
Advocate

No internet

No internet message. Is there an issue in North Yorkshire? 

5 Replies
Jack_Dusty_AJW
Advocate

Mine was down in Harrogate HG1 4** for about an hour(ish).  After 1 false start, it would appear to be back now.

 

I hope it stays up!

 

Just to help those who are suffering outages still, if your mobile can be swiftly setup as a mobile hotspot, then that might give you some connectivity back to the internet. 

gavs82008
Legend 5
Legend 5

@Jack_Dusty_AJW @Confused_Cat 

Give the broadband team a call using the number in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
Jack_Dusty_AJW
Advocate

internet is down again.

 

but once I rang the 0800 number they told me they already knew there was an outage in my area.

 

so we'll just sit tight.

It’s gone down again @ 16:43

INC2143418

In total, downtime arising from this incident (and the two previous incidents earlier that day from 12:42 onwards) amounted to 9 hours 1 minute & 50 seconds (thanks to SamKnows WhiteBox for the stats) & normal service resumed at 06:25 on Sunday morning. A polite complaint was rewarded with £10 credit against next month’s bill.