Phone Line - Dial tone audible, but all attempts to call numbers results in 'Number not recognised'

[gsilvester]

Our phone line has never worked since it was activated by the engineer. Whilst the line gets a dial tone, every attempt at calling results in a  'I'm sorry, your number cannot be recognised. Please hang up and try again' automated message.

Does anyone have any idea what might be going on here?

[schnapps]

Hi @gsilvester 

Report it to the NOW Broadband Team using the telephone number from this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1