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Anonymous User
Not applicable

Very poor broadband speed

I'm getting 1-3 Mbps. The tech support voicemail says there an issue affecting 'some users' and that they'll fix it when they can - no idea when and no offer to ping out a message to say when it's done. The help part of the website is obviously designed to send you round and round in circles until you give up. 

Legend 5
Legend 5

@Anonymous User 

Personally I wouldn't rely on a "text" or "message", I would just keep pestering broadband support until its sorted.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I feel your pain.
I have the same problem. Line speed drops to stupidly low speeds, sometimes as low as 2Mbps. 
Rebooting the router restores a reasonable speed for a short while before it drops back down again.
I have been rebooting my router two or three times a day for the last few weeks.
Their helpdesk is useless.
I am very close to taking my case to OFCOM. I can only suggest that enough unhappy customers do the same, then perhaps sufficient pressure will be put on NOWTV to do something about it.
They clearly don't care about their customers.