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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 25107 Views
  • 0 replies
  • 21 thanks

NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 13099 Views
  • 0 replies
  • 1 thanks

Remote for Now stick

A whole day spent trying to source a now remote for a now stick. Previous remote no longer worked. Joined Now broadband today, can’t connect tv to new Wifi. Was using a Roku app on phone. Searched everywhere to purchase a remote, contacted Now who co...

Resolved! Smart Stick Problem

Hi AllI am having an issue with gaining access to programmes on our Smart Stick (Model 3801UK) since the weekend. When I ask for a programme on the voice or by search all is well then when trying to go to the episode we want it fails and we get this ...

Marcus71 by Scholar
  • 1637 Views
  • 4 replies
  • 1 thanks

Unauthorised bank charges i do not have account

I do not have a membership I do not watch now tv I have sky and an amazone prime account I did have snow trial 1 year ago I have noticed  today that the past  4 months that unauthorised charges have been taken from my bank account. Some up to 5 times...

ITV Hub continue watching

My updates ITV Hub app (March 2022) doesn’t seem to have a ‘Continue Watching’ section or anything that lets me pick up a programme or series where I’ve left off.  I’m having to search for my programme every time and remember which episode I was on. ...

Now Stick & remote

Hi,about a year ago my remote stopped working so I downloaded one on my mobile.  Paid a years subscription.that’s run out and I’ve just received a new remote I purchased off Amazon. No pairing button below the buttons.now Stick is also just flashing....

Disney+

The shows on the disney+ app are not playing all the way through and loads the next episode after 4 minutes in to the start of the show. I've removed, reinstalled updated etc and nothing seems to work. Only happens on the app on now tv. 

Issues connecting via Hotspot

Hi everyone - I'm hoping someone has some pearls of wisdom and can help save me! For two years I have been connecting my Now TV stick through my iPhone's hotspot (long story, but only internet I have access to). Last week, I upgraded my iPhone to an ...

Buffering home page

Hi. I’ve 2 sticks attached to 2 seperate TVs, but for the past 3 days or so the home page will not load on either, but just continually buffers. The top line only loads & by using the * button I can load apps which play perfectly well. I’ve reset the...

Error codes coming up on various different channels

Hi I have now tv which has been working fine however for the past few days I have error codes on Amazon prime, 5 catch-up, 4 won’t even load, only Netflix is still working. The only error code I’ve seen is RK-2002. Anyone have any ideas what could be...