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Amelia1
Observer

Unauthorised bank charges i do not have account

I do not have a membership I do not watch now tv 

I have sky and an amazone prime account 

I did have snow trial 1 year ago 

I have noticed  today that the past  4 months that unauthorised charges have been taken from my bank account. Some up to 5 times in 1 month of different amounts ranging from £5.00 to £9.99 and now I will have to look back to see if there is any more

 

I have tried the "account finder" I have no account

 

I want my money back and my personal private bank details removed from your data base 

 

Your customer service is a disgrace and most of your links leading to help do not work 

 

The Auto bots give no options for this issue.... looking at the community board it happens very often 

 

I need this issue resolving or I will be contacting the police as this illegal what yous are doing 

1 Reply
gavs82008
Legend 5
Legend 5

@Amelia1 

You should put a payment PIN on your account.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

This is a customer forum, used for and by customers. Saying “you” on the forum has no merit or meaning. 

There is 2 ways of getting in touch, live chat or email. Both methods are in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help