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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Now Stick & remote

Hi,about a year ago my remote stopped working so I downloaded one on my mobile.  Paid a years subscription.that’s run out and I’ve just received a new remote I purchased off Amazon. No pairing button below the Stick is also just flashing....


The shows on the disney+ app are not playing all the way through and loads the next episode after 4 minutes in to the start of the show. I've removed, reinstalled updated etc and nothing seems to work. Only happens on the app on now tv. 

Issues connecting via Hotspot

Hi everyone - I'm hoping someone has some pearls of wisdom and can help save me! For two years I have been connecting my Now TV stick through my iPhone's hotspot (long story, but only internet I have access to). Last week, I upgraded my iPhone to an ...

Buffering home page

Hi. I’ve 2 sticks attached to 2 seperate TVs, but for the past 3 days or so the home page will not load on either, but just continually buffers. The top line only loads & by using the * button I can load apps which play perfectly well. I’ve reset the...

Error codes coming up on various different channels

Hi I have now tv which has been working fine however for the past few days I have error codes on Amazon prime, 5 catch-up, 4 won’t even load, only Netflix is still working. The only error code I’ve seen is RK-2002. Anyone have any ideas what could be...

remote Control for TV stick

Hi Im hoping someone can help My Tv remote stopped working suddenly so I emailed customer services who sent me out a replacement. I managed to pair it to the TV but when I went to use it the next morning it wasn’t working. I switch everything off at ...

Now stick

Hi Hoe long does it take for the Now TV stick to arrive following taking out membership.  I subscribed mid February and have not received anything.

Now tv stick codes to get on tv

I have a now tv stock and recently had to reset it after ive done this I have turned it back on and it us giving me a code to enter online but when I enter the code shown on my tv it won't accept it. I've reset multiple times and each time I still ca...

Resolved! Devices

I understand i can register four devices  I have Now tv Sport on Three devices at my house but i only use two.Can i pass one one of my memberships on to some one in another house.  

Lez by Advocate
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Now stick not working after following instructions

I have had a Now tv stick for a while. Any problems were simply sorted. Last night the remote stopped working. Changed the batteries this morning and hard reset my stick. When it came back on it would not select English. So I followed the instruction...