Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

deletion of the account.

How to ask them to remove all my details?

Are new broadband offer available to existing NowTV members

I am an existing member with a monthly rolling broadband and anytime call contract. I noticed the 12 months broadband contract is much cheaper than what I am paying now. Can I change my contract to the 12 months broadband deal? I tried doing that in...

Money taken without permission

Hi now Tv keep taking 9.99 every month for entertainment from my bank account I have not got entertainment and have never asked for it , called them said had to go to live chat now sent me here , how can I solve this , that’s £30 in past 3 months tha...

Account details update

Hi there,Per https://help.nowtv.com/article/change-or-update-personal-details I reached out to Live Chat to request an update to my personal details (name and title).After providing a deed poll electronically, in keeping with UK government guidance, ...

Billed at the end of 7 days even though one day had an outage

Anyone had any luck getting a refund because of an outage? Last week I could not watch anything one evening during my free cinema trial. Therefore it seems reasonable to add a day to my free trial.

Payment didnt go through

Had a email saying (last payment for your NOW Membership didn’t go through because your payment details need updating) however I have the correct amount in my bank and its the correct card details anyone else have this happen ? It gets authorised by ...

RESTARTING NOW SUBSCIPTION

MY NOW TV HAS STOPPED WORKING. i'VE NOTICED MY DIRECDT DEBIT HAS NOT BEEN TAKEN. I DON'T REMEMBER CANCELLING IT

Boost

I have been charged for boost for the last 2 months which I did not want. I've tried to find a way to communicate with a person but just keep getting a bolt. Totally fed up with it all. Would like the payment for boost repaid, if not would like to ca...

Day pass wasted, support non-existent

I purchased a day pass on Saturday and having finally got through the faff of getting access, I quickly realised the 3pm match would not be shown. Since then, have been trying to get any sensible or meaningful contact to apply for a refund. Interest...

Cancelling/adjusting my account content

Hi, Just wondering how I can cancel part, or all of my Now TV account. I would like to remove 'Entertainment' and 'Boost'. Also, how would I go about cancelling my whole subscription? TIAIanJ

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