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Lanzante
Advocate

‎18-09-2023 8:18

Billed at the end of 7 days even though one day had an outage

Anyone had any luck getting a refund because of an outage? Last week I could not watch anything one evening during my free cinema trial. Therefore it seems reasonable to add  a day to my free trial.

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎18-09-2023 10:14

@Lanzante 

Very unlikely as you could have used your phone as a hotspot for streaming. Speak with staff via live chat to see if there is anything they can do.

Make sure your signed in and click the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/feedback-complaints

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎18-09-2023 14:25

@Lanzante wrote:

Anyone had any luck getting a refund because of an outage? Last week I could not watch anything one evening during my free cinema trial. Therefore it seems reasonable to add  a day to my free trial.

@Lanzante 

No matter who your ISP is?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV
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Lanzante
Advocate

‎18-09-2023 16:46

In response to RoyB

The message was clearly a Now TV message, no mention of my ISP. I’ve had a chat with the helpdesk staff and they’ve applied the credit to the account so the Now Entertainment package will be paid for from that. Satisfied.

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