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I have been charged for boost for the last 2 months which I did not want. I've tried to find a way to communicate with a person but just keep getting a bolt. Totally fed up with it all. Would like the payment for boost repaid, if not would like to cancel my membership completely. How do can I do this please.  This is to much hassle.   

Legend 5
Legend 5


Have a nosy at this link to see what you’re getting with boost.

Then if you’re still dead against it, jump onto live chat to speak with staff. Make sure your signed in and click ‘How to get in touch’ drop down.

FYI that I do not work for NOW, just a NOW customer trying to help


To "communicate with a person" click here and then on the green Chat online button near the top of the page. They are there until midnight. 



You got Boost because you signed up for something else, and Now stealthily threw in a free trial for Boost. And then, as you didn’t notice it to cancel it, it turned into a paid membership 7 days later.

Some people seem to think that either it’s alright for Now to do that, or it’s your fault for not scanning your signup for unexpected extras.

I don’t.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.