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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
  • 9111 Views
  • 0 replies
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Resolved! Cancelling following day

I have tried to cancel the day after I received NOW. It isn’t what I wanted as it was clearly advertised under ‘to see the Spurs match’. I was misled to signing up and you make it impossible to cancel but still went ahead and charged my credit card £...

Resolved! Cancelling

Why is it not possible to speak to someone especially if you want to cancel? Unless your problem falls within the topics offered you have no other alternative. I signed up to watch a specific Match and used this to find out how I could do it. Now app...

Two names on one broadband bill

Hi, I and my partner are hoping to set up a 12-month contract Now broadband deal in our new flat. Is it possible to have two names on the broadband bill so that the payments benefit both of our credit scores?

Evie by Newbie
  • 283 Views
  • 1 replies
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Query of charging of accounts

Why would I be charged £9.99 per month for NOW TV...plus...£5.00 Boost£9.99 CinemaI also have Apple TV, Netflix, Amazon PrimeIs there a cheaper way of having all these accounts under one umbrella streaming company?  I have no idea why I get charge 3 ...

hewson by Advocate
  • 260 Views
  • 1 replies
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Anytime calls to Netherlands

Does anyone know if the cost of a call to Europe is include in our Anytime Calls package? NOW seem useless at responding and there is nothing in the pages and pages of tariff information they supply.Thanks 

Andy10 by Advocate
  • 336 Views
  • 2 replies
  • 1 thanks

Resolved! A bir regret before it starts

Hiya everyone,I applied for Now Broadband on July and booked an installation appointment for 8th of August. They have moved the installation date to 23rd of August without a notification and didn’t come for it. Then they moved it to 28th of August an...

Webbie by Advocate
  • 771 Views
  • 2 replies
  • 1 thanks

Monthly price increase

Hi, why my monthly bill increased £3 without even finishing the annual contract ? I want a refund for the previous incorrect charges and the readjustment of future bills. Thank you.

Nab2023 by Newbie
  • 327 Views
  • 2 replies
  • 0 thanks