Showing results for 
Search instead for 
Did you mean: 

Setup & Performance


Broadband not installed, live date was 12/5/22

Hi I was told my live date was yesterday, waited until midnight but nothing, phoned up this morning and was told there’s been a problem with open reach on the line and there's no time frame or date when I will have my internet up. This is ridiculous ...

Dant88 by Advocate
  • 2 replies
  • 0 thanks


I have been having trouble using Wi-Fi for a week and half now had 2 engineers out up to now one said until they replace the full line it's never going to work properly but apparently this isn't in his notes they arnt willing to replace a full line a...

Sign-up list for installation cancellations?

Hi, I was wondering if there was any way to sign up to a cancellation list for installations? The installation date I had quoted was several weeks away and since my dates are pretty flexible, I wondered if there is anyway I can put myself forward to ...

Can’t watch anything on nowtv

Have paid for nowtv and it worked for a few days but now every time I go to stream something from phone to tv all I get is an offer of a free trail subscription and then screen confirming  my subscription  but still nothing will play it just goes rou...

New Phone Line or existing one.

Hey all. I'm moving into a rented property in 3 weeks. Viewed it today and saw theres a phone line into the house. House has lay empty for months.When I sign up for broadband and select new line, does that require the engineer to come in and do any w...

Phone Confusion

We swapped to Now on Friday for phone, broadband and tv and ever since then our phone, instead of displaying the number of the person calling, just says outside number.  This is so annoying as my husband has just died and we don't want to be picking ...

GillG by Advocate
  • 2 replies
  • 2 thanks

Broadband No working

My internet is bad, I don't know if the installation or the service itself. I don't know what else to do or how to complain. not solve. I call them, the problem is solved and the same day it happens again. Horrible.

Resolved! Blocked Teamviewer

I have been trying to contact someone to UNBLOCK my Teamviewer but obviously am finding it hard to contact anyone.I need it for work purposes. Please could you unblock it as soon as possible and confirm?Thanks