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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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No volume on any now tv channel

I can’t get the volume to work on any Now tv channel, weather that’s live tv or the programs in the passes. The volume function on the remote works just no sound coming from the programs. Any of the apps such as Netflix and all 4 all work fine. I hav...

Resolved! Stick doesn’t let me watch anything

Hi,I can’t watch anything via my nowtv stick on my TV. It starts buffering the film but hangs then at 20% and never ends. I have on there now also Netflix which was working but now not anymore..i can still get it on my iPad but not on theTV.  I thoug...

Now TV won't connect to the Internet

I am having issues connecting my Now TV to my Internet, I have BT Internet. When I try to connect my NOW TV to the internet it won't let me. I have a Now TV Smart Stick. Now TV is working for my relative in the same house, they are connected to the B...

Now TV won’t connect to my new phone hotspot

I have had Now TV for over a year, connected to my iPhone XR hotspot as I have unlimited data, no problems.I now have an iPhone 12 and Now TV will not connect to this hotspot. All other devices in the house will connect. The stick has randomly connec...

2nd NOW TV stick pass vouchers not on account

We initially had a NOWTV subscription that we used on an iPad. We then bought a TV stick for my family to watch on the big screen, using the existing subscription as we were offered a discount. It had a 1 month entertainment, film and sport day pass ...

Remote stopped working after broadband dropped

I had a weird one today.1) turned on TV early this morning. 20 seconds in the broadband dropped in the house the router was reset.2) the remote stopped working and the stick seemed frozen.3) The remote seemed to be making a high pitched sound. When I...

No Sky Cinema Pass on TV stick

I’ve received a TV stick with the Sky Cinema Pass loaded onto it a few days ago. Whilst I was waiting for the stick to arrive I took out a free 7day trial for the Cinema Pass which expired on the 1/4/20. When the stick arrived I set it up on the TV a...

Resolved! BT sports - how many devices with same account?

Hi, with sky sports on my now tv stick i am allowed to use I think 5 devices for the same account, and as I have the boost package I can watch sky sports on 3 devices at the same time. what about the BT sport app? Does anyone know how many devices I ...

Resolved! Remote stopped working since moved house

Hi all, I moved house this week and my remote no longer works. The stick is working as I can see my Homepage but the remote doesn't work. I've followed all the troubleshooting advice, new batteries, reboot etc. The green light flashes but it doesn't ...