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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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My now TV stick intermittently goes off line in the middle of programmes. Also everytime I click to go to Home, I get a holding page saying checking connection, loading homepage, as if I was switching on for the first time.  I have fibre broadband at...

Poor sound on new Now TV stick

I have recently purchased a Now TV stick to replace my old Now TV box, since I have started watching Now TV as well as Netflix and Amazon Prime on the stick, the sound quality is so poor. All the voices are quiet and echo, but the background music an...

Now tv boost

We signed for Now tv boost yesterday,using on 3 screens,one of they screens is continually freezing,had to turn off last night Liverpool game and tonight's spurs game,bloody crazy 

Frozen Home Screen.

I use a Now tv stick on my kitchen tv. It’s been fine for months but recently I get as far as loading the Home Screen but can’t get any further. The screen appears to be frozen. Can anyone help?

Problem with TV turning off

Hi when I first turn TV on the home screen will appear and then the screen will go blank and then alternate between the two for several minutes.  This could last for differing about of times.  Sometimes longer than others.

All 4 app not logging in

Having issues logging into All 4 on my new now TV stick. I’ve changed and updated my password which I can log in on my phone fine with, yet every time I try on the now TV app it doesn’t recognise my login. Have already removed, re-installed and made ...

Activating Now TV Stick - 'Oops somthing went wrong'

Hi I signed up for a Now TV free trial, and liked the content so I decided to buy a Now TV stick so I could watch on my TV. The stick I bough comes pre-loaded with some passes.  When I try to activate the stick I get to the 6 digit code on my TV. Whe...

BBC iPlayer not loadig

Hello BBC iPlayer is not working on our Now TV stick. The logo appears as the app is loading but it hangs and eventually we are greeted with an error message saying there was a problem loading iPlayer and that it is worth loading again. Tried refresh...