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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
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Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

Resolved! Now TV image fuzzy/blurry/pixellated

I have a wired connection to my now TV box, and I'm watching it on a 4khd TV. Recently everyone I watch something the image is really blurry/fuzzy it definitely isn't the Internet as if I come out of the box set I'm trying to watch and go to bbciplay...

Internet Connection

Hi everyone, I'm desperate for help please. I have had no internet now since Tuesday morning so I'm unable to watch Now TV.  I have contacted my internet provider (Virgin Media) and the automated message said that there was a problem in my area, that...

Stuttering sound

Currently having the above issue,picture fine,but sound stuttering.....all other playback and devices play fine,just affecting my now box


Hello,  For some reason, 'Cisco Webex' is being blocked by the Nowtv router.  Any ideas how I can unblock this? The error message is 'page does not exsist', If I go to join a web ex call, I cant even navigate to the page. Thanks in advance. 

Home and TV guide not loading?!?

For the past week or so our home menu and TV guide just won’t load, we have done the obvious turn off and on, unplug, reset, reboot, press home 5x and FF and RW, we have run out of ideas to try to figure out a way to get it back, but it simply just d...

Now TV Update

Since the NowTV update to NOW. It is so slow, I have a black smart box on the living room TV and a black box in my sons room, and they are just so slow now, press the button to move around the menu, you think it hasn't moved so you press it again and...

Shocking Judder

Football is almost unwatchable hereGot sky sports through nowtv on my lg smart oled The actual PQ is great, but the judder is horrendous Is it down to a terrible frame rate or something that NOWTV streams in?All motion processing is off and have trie...