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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
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Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...


I need to book technician need wire replacement and ringin now tv no use as cant book a technician?

Add device

The activation code is not working to add a new device how do I resolve this intried so many different codes when it refreshes and none are working 

Hayu keeps cutting out every few minutes

Hayu on my nowtv roku box is having lagging issues or bugging out , it keeps distorting the image like its glitched the sound continues to play then the picture catches up every few minutes it will do this , have high speed Internet doesn't do it on ...

Resolved! Electricq tv

I was wondering if anyone knows what manufacturer to use when setting up the volume and on of on roku the electricq both options don't work and it was working until I had to factory reset and can't remember what manufacturer I had to use before 

Resolved! Extremely poor picture quality

I have used Now TV for over 12 months and all was working fine, then about a month ago the picture quality became erratic and so pixelated it’s impossible to watch. I have a Smart TV box and a stick and have tried box resets connecting via Ethernet i...

Now tv new setup

I’m looking for some help with regard to setting out now TV for my parents. They are unable to get sky Virgin at the property they have just moved to. I am thinking about trying to get NOW TV set up for them which I know they won’t be able to subscri...

Unable to complete purchase on this device

Hi,I’m trying to watch something with my Entertainment membership , which was working yesterday but now, my Samsung TV comes back with the message : Unable to complete purchase on this device. I can use my iPhone and it works, it also works on my Mac...

Picture Blurry

I have the Now TV smart box, Everything has been going fine , But recently when watching live sports after about 30 minutes the picture goes blurry for a few seconds than gets nice and clear for a few minutes before going blurry again. And continues ...


Why can’t the BOOST give you 4K Dolby Vision and Dolby Atmos. Having a Cinema Pass and the BOOST cost £14.99 which gives you access to films only in HD with Dolby Digital. Other streaming services provide all these up to date features for a cheaper p...