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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Cancelling

Open reach is due in a few weeks to set up my broadband but I am thinking of going with someone else can I cancel before it goes live? 

Resolved! Moving home

Hi.I'm moving home with existing equipment.I wonder if I have one week/month cover to cancel contact without fee.Problem is that average speed in my new property will be twice slower so that kind of connection may be pain for me. I got informed about...

Ejdzej by • Advocate
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How do I find my account number?

The fact that the only way you can contact NOWTV is to phone them in this day and age is rediculous.No email address.No live chat.Not great for people with hearing issues. They are not exactly a tech company are they! It's like NOWTV is still living ...

Activation delay

I was meant to have my broadband activated today but apparently the phone line isn’t connected into the flat. Will I still be charged as I can’t seem to find any information anywhere. I have tried calling NOW TV but I can’t get through.

New contract

Hello,Please can anyone advise?I'm looking to move over from my currently extortionate provider. Hiw long does it take for the hub to arrive and set up? Just thinking when to cancel current provider? Thanks

Kswar by • Advocate
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