Thanks. I just got the same standard response, a sort of admission the problem is there end by the sounds of it at least! They need to get onto SKY as well for help to resolve!
Exactly same problem using WiFi to link to LG TV. Highlights fine, so checked updates, switched everything on & off to no avail. Need some advice support or just a comment to say problem is at NOW tv's end as driving me mad !!!
Last 3-4 days we are having terrible problems watching live sports on TV on Now through WiFi on an LG TV. Screen and sound intermittent random colours showing and changing. Absolutely fine watching the non live matches etc. on NowTV. Its infuriating...