Live tv not working

[BenDuck]

When I put live TV on my TV all the channels are green and scrambled, it doesn't buffer but won't clean up. I use the app on my lg TV. 

[gavs82008]

@Simon-J 

another user @NCC1 posting their info. 

[NCC1]

@gavs82008 thanks for the bump.

[Zappaman]

Same problem here since Tuesday night (23/4/24) live sport streaming F1 was fine at weekend. I’ve re-installed app, reset router etc but no change - loss of sound/freezing/break-up of picture/corrupted picture. NowTV is working ok on my ipad and everything else via router is working fine.

LG (webOS) TV  OLED55E7N

FIRMWARE: 6.10.30

[SkyBlueCharlie]

Exactly same problem using WiFi to link to LG TV. Highlights fine, so checked updates, switched everything on & off to no avail. Need some advice support or just a comment to say problem is at NOW tv's end as driving me mad !!!

[schnapps]

Looks like NOW are working with LG to resolve this problem according to this tweet from the NOW Help Twitter Team.

No timescale mentioned in the tweet (see screenshot below).

[SkyBlueCharlie]

Thanks.  I just got the same standard response,  a sort of admission the problem is there end by the sounds of it at least!  They need to get onto SKY as well for help to resolve!

[Fim18]

Been having the same issue, for the same timeframe, LG TV, only on livestreams.

[TintinHerge]

Yes same problem here, on LGTV. I contacted Now TV support on 27th April, they said they are aware, but no commitment on by when they will fix it. Looks like we will have to watch it using some other means, for example a smart TV stick from Amazon, Google, etc 

[Carl]

@BenDuck  same issue for me. Cantndtream live sport. Haven't tried other channels but on demand movies are OK.  Any resolution for anyone?

[Gbrin]

@BenDuck same issue with my lg tv driving me mad nowtv need to sort this out ASAP all live tv jerky going green no sound unexceptable for it to be going on this long