Account and Billing - Broadband - Page 3

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Cancel broadband membership before it goes live

Hi, If I cancel broadband before it goes live, do they still charge me some cancellation fee or whatever? and I have canceld by calling them but on the site, it says they stopped my cancelation.

Broadband Price rise 2024

Hi,I saw that the Sky are raising prices from April 2024 - Sky broadband and TV price hike 2024 - what can you do? (uswitch.com)As [voucher code removed] is owned does this effect us and do we have the same rights i.e. can we leave?Thanks!

I cancelled my membership

Hi, I cancelled my membership and I have just been billed for this month? Please could you let me know why it didn’t cancel?Thanks Lori

Why do I have to pay £60 for no reason?

I've been a broadband customer for 2 years and coming up to the end of my yearly contract. Though I would usually just start another 12 month contract, I'm moving abroad in October so it doesn't make sense to.I called to ask what my options are, and ...

Contract ended but didn’t receive an email, can I contact via email to sort. Been charged double

I didn’t receive an email advising my contract was ending and now been charged £48 instead of £26. Has anyone else had an issue

Now didn't contact my previous provider (Sky!) to inform them I was moving to another provider.

Previously when I have changed broadband providers, the existing provider is contacted by the soon to be new one informing them of the change. This has not happened in my case costing me extra money as I have only just cancelled it myself. Is this co...

Pro rate charges

Hi this morning I checked to see how much my new bill will be I new that it was going up so it’s £28.50 okay not happy about that but it is what it is but they’ve added on a pro rate charge which is an extra £20 something pounds bringing my monthly b...

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Cancel broadband membership before it goes live

Broadband Price rise 2024

I cancelled my membership

Why do I have to pay £60 for no reason?

Contract ended but didn’t receive an email, can I contact via email to sort. Been charged double

Now didn't contact my previous provider (Sky!) to inform them I was moving to another provider.

Pro rate charges

Error

Acivation date

Just moved from Three mobile broadband to Now broadband and have STAC code

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members