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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
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How Now Broadband are doing

RoyB by Legend
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Account problem

Hello,I have been trying to get help on the hotline for many weeks but no one has been able to help me.I have broadband on NowTV and the service works.The problem is that there is no contract connected to my account.I contacted the hotline many times...

MN by Mentor
  • 9 replies
  • 3 thanks

Beware of misleading emails.

On December 27th l had an email saying my contract was coming to an end and I was offered 3 choices. Either do nothing and continue paying £23-50 or choose from two options which were written underneath. I did nothing and expected to be charged £23-5...

PDM by Scholar
  • 18 replies
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Resolved! Fraudulent Charges

I am not happy right now.Why all these unauthorized charges in my account, just within a few days you charged over £30.I need a refund, and how do I cancel and unlink my credit card? I didn't signup for this.Entertainment MembershipTo be paid on 13 A...

EMK by Advocate
  • 4 replies
  • 2 thanks