Account and Billing - Broadband - Page 157

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Email blocked

Why do now tv make it so difficult to live chat or email them? Even when you click 'contact us' it takes you do more unrelated stuff. Anyway.... After extensive testing, I've found that NOW TV ISP is blocking my connection to an email server (reputa...

With a new broadband contract, do I have to get a hub?

Hi, I am looking to sign up for the NOW Broadband. I already have at least 3 "hubs" from previous broadband contracts, and I know how to configure them, so do I have to get another new one with this contract? Is there a way to remove this from the or...

Price rise.

Are we likley to see price rises on the back of the SKY increases?

Due bill payment

My account says my last bill was paid on 12th March but it has not been taken from the card registered at the time of billing. The registered card has been cancelled and I have updated my account with my new payment card. Will payment be automaticall...

How do I turn off broadband buddy?

How do I turn off broadband buddy? Whenever I try it just takes me to tv controls, which are off, and still doesn't get rid of the broadband buddy! Thanks!

Moving: transfer of service date

Hi all,I am moving this week, but Now TV says it needs a full 2 weeks to transfer their service, so I'll be in my new place for a week without phone or internet. Is it possible to have that transfer happen sooner?I would have thought it was as easy a...

Two Accounts on One Bill

Hi Does anybody know if its possible to have two seperate accounts on a single bill? I have a now TV Combo package at my own home address but would like to have the same package installed at my partners home address and make monthly payments through ...

Loss of service - not so easy to get compensation

I had a fatal failure of line / broadband / tv last month that last 9 days. To get any compensation I had to call NOW TV , explain the situation and raise the topic of the money return". If I did not call I would be charged the usual fee. Also, I did...

Why should I opt for NOW Broadband?

I currently have unlimited BT broadband and basic sky package. Both of which are out of contract. I live in the rural part of RG7 area where my EE mobile doesn't get signal. Would NOW broadband be of any advantage to me?

Missed Payment

I’d really just like to know why no attempt was made on your part to take my payment on the 2nd Feb as per my contract, yet you manage to send me an email telling me it was overdue (which I thought was an error until I checked my bank statement). I w...

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Account and Billing - Broadband

Discussions

GDPR News and Info - 25th May 2018

Email blocked

With a new broadband contract, do I have to get a hub?

Price rise.

Due bill payment

How do I turn off broadband buddy?

Moving: transfer of service date

Two Accounts on One Bill

Loss of service - not so easy to get compensation

Why should I opt for NOW Broadband?

Missed Payment

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members