Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Email change to existing account

I have updated my email address on my account to my new email. However I had forgotten the new email address already exists on an old NOW Tv account. Consequently I can no longer access my account with the old email address and when I try the new ema...

I have been paying for months and have been logged out when I logged back in to trace of any payment

I havebeen paying for months and have been logged out. I log back in and no view of any payment history or any active memebrship

Billing

Why has my Bill increased from £31.50 to £46.50….?

Remove card

I haven’t used now tv for a long time but for some reason I have had things paid for from my card in the last 2 months, I have changed my password and removed all devices but for some reason I’m still getting amounts taken, I need to remove my card d...

Charged for phone calls when I don't have a phone

I have been charged for phone calls that I have not made as I physically do not have a landline. I have a landline number connected to my broadband but no handset is connected, how is it possible to charge? Plus, when I try to get details of the call...

Broadband Membership Options email

An email has come in saying my broadband membership is now out of contract and asking me to choose between the two options:Do nothing, continue to pay £22.99 a month, no contract, keeps rolling, includes discounts of £17.01 a month. First discount wi...

Resolved! How to deactivate/delete my NOW TV account?

Hi there. I want to completely deactivate my NOW TV account the same way you could do on Facebook or Instagram. I've been searching for quite some time now to see how I could deactivate/delete my account but I can't seem to figure it out. Could someo...

Unauthorized payment

I was subscribed to Sports Month Membership for a month. After cancelling my membership on a very next day I got charged for 6.99£. How can they deduct without my permission!can anyone advise me how can i get refund?Thanks in advance!

Resolved! Change email address

I've stupidly started a account with an old email, which I can't access. How can I change my email address?

Changing to fibre

It seems crazy that I cannot find how to upgrade from basic Broadband to super fast fibre anywhere in the Help Centre topics. I also cannot find a phone number for Now Broadband anywhere either. Can anyone help? Don't Now Tv want more money from m...

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