Charged for phone calls when I don't have a phone

[Taz1]

I have been charged for phone calls that I have not made as I physically do not have a landline. I have a landline number connected to my broadband but no handset is connected, how is it possible to charge? Plus, when I try to get details of the calls, it tells me there's an error and to refresh my browser, which I have done several times.

How can I arrange a refund and stop this happening in future?

[RoyB]

@Taz1 

It’s usually an account mixup by Now, or crossed lines, which comes to the same thing.

But you do have a landline, and it has a phone number, even though you have no handset on the line.

So you need to call Now Broadband to get this sorted out - it would be 150 on the line you don’t have a phone on, so you can’t use that, but here is a sprinkling of other phone numbers that may reach them:-

0330 041 2518, 0330 041 2462, 0330 332 3050, 0800 759 1213, 0330 041 2473, 0333 759 4816