Increase in charge

[Helenw]

Why have I been charged 46.50 for broadband and calls when I have always paid 23.50.....customer service is absolutely shocking - the chat bot doesn't understand anything and I get cut off on the phone! 

[Ross1]

@Helenw  I have exactly the same issue - being charged 46.50  now from 23.50 - chat bot is useless....suggests community but not sure how that is supposed to help.

[gavs82008]

@Helenw @Ross1 

Staff don’t come on here and reply. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

There are beyond countless threads about all this. Like this one for example.
https://community.nowtv.com/t5/NOW-Stick/over-charged/td-p/620520

Sounds like the discounted rate came to an end. Which is never a lifetime discount. You should have been notified though.
https://help.nowtv.com/article/end-of-broadband-contract

Call the broadband team to sort it out. Make sure to be signed in for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract