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Laura-167
Observer

Change email address

I've stupidly started a account with an old email, which I can't access. How can I change my email address?

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Laura-167 

See this link, you also have the option to speak with staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.

https://help.nowtv.com/get-in-touch/tv/change-my-account-details

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Laura-167 

See this link, you also have the option to speak with staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.

https://help.nowtv.com/get-in-touch/tv/change-my-account-details

FYI that I do not work for NOW, just a NOW customer trying to help
Laura-167
Observer

Thank you. I've tried, you just end up going round in circles. The chat thing is no help either. I need to talk to an human. 

gavs82008
Legend 5
Legend 5

@Laura-167 

Live chat in that method outlined in my post is the only way to speak to a human. There is NO phone support unless your TV is bundled in with the broadband with NOW.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Laura-167 

The people on Live Chat are humans. Have you been trying to ‘Get Help Quicker’? Avoid this; you won’t.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.