Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Unable to cancel my NowTV membership

I have been unable to cancel my NowTV membership for a long time. It seems impossible! Any help would be welcome as it seems like I'm in a loop and there is no accountability for NowTV/Sky...- I don't have the option to cancel my membership in my acc...

Resolved! Cancel minimum term subscription within 14 days

I have just signed up to a new sports subscription for a 6 months discount period as a gift for a relative, but they have no need for it. I wish to cancel and get a refund on the first payment as within 14 days and the service has not been used. Chat...

Payment of Bill

I had my account payment details updated, but it didn't take the money from the November bill. The account says that I have already paid it, but it hasn't come out of my account. I Updated my bank details again to see if that is the solution.I did ha...

Resolved! NOW TV via BT TV (subscription issue)

I subscribe via new BT TV account (switched from SKY due to poor service!)Have overnight lost all NOW channels! Woke early this morning to watch F1 race in Vegas. Kept getting error messages. Long story short, waited for BT customer services to open....

Can’t view sports

I purchased a day sports membership and I can’t watch the cricket match

icant seem to pay with my card updates

it doesnt show that ive paid

Card details present but no direct debit taken from my bank

Hi does now do direct debit payments? I have my card details on payment method, does it mean I have to do a manual transaction everytime?

Not able to sign

I bought a one month sky sports TV two weeks ago and the money is deducted from my account. Now it is asking me to subscribe again to watch the sky sports.

Delay in installation

Not good start with NOW broadband services .Keep rcvind messages from them for delay in router delivery and engineer visit.Visit planned for 9th Nov and I am still waiting for their response on my router delivery and installation date.Need firm date ...

Refusing all payment cards so can’t restart entertainment

I’ve just discovered that my entertainment was cancelled when I tried to watch something, I didn’t cancel it so have no clue how it happened. So I tried to join again but every single time I get to check out it says it can’t accept my payment, I’ve t...

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