Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

charged 10 times from 12/10/23 to 12/01/24

What an absolute disgrace Now Tv are. I only signed up for Now TV basic package £6 a month but after they auto renewed they added Boost to it so they could charge me a extra £5.99 a month. Their customer service team (dont make me laugh) could not gi...

cant get on a live chat, ive tried everything as i was charged jan 1st and it was a mistake.

after being wrongly charged i managed to get on a live chat and was promised my 15.99 would be put back into my account, today is the 12th and still nothing but ive tried everything to get back on live chat but cant find it anywhere and going round i...

Refund

I was charged for 8 months in a row and i was not being able to cancel or use the Account from spain now that im able to cancel it and ask for the refund they wanna give me 2 months??? for real??

Nowtv starting up my membership when i havent used nowtv over a year

This would be the 2nd time now tv has charged my card and started up memberships. I haven't used now tv in nearly 2 years? I want to delete my account

Resolved! Is anyone having a problem accessing the now broadband part of their account

I can login to now account but can't access parts to do with broadband. I couldn't find a service available page like there used to be when I was at plus net and trying the phone the menu system is Labyrinthine. I can login, manage account but parts ...

Resolved! Refund

Refund money

payment problems , yet account says paid

can anyone help please. i have had an email saying payment overdue. i have checked on my account and it says bill paid. i have arranged to leave now on 17th jan 2024. i have tried running technical checks on my line , that results in arranging an eng...

After canceling a 1 month free sports they still are taking money i need 4 months refund.

Refund

Challenges Cancelling Service

Hello allI cancelled my now TV movies subscription on 01/01/2024 so that I was not charged on 02/01/2924 and in spite of the form telling me I had cancelled my subscription, it transpires that I was charged on 02/01/2024 and my subscription is still ...

Resolved! Have been charged more on last 2 bills, but can't understand calculation when I download bill

Can someone help me work out my bill please as its gone up from £25 to £33 when I'm fixed for 12mths until October 24 - we don't make any calls so I checked the bill to see why, and it was then I realised it doesn't add up in calculations for our Dec...

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NOW Account Help and Information

GDPR News and Info - 25th May 2018

charged 10 times from 12/10/23 to 12/01/24

cant get on a live chat, ive tried everything as i was charged jan 1st and it was a mistake.

Refund

Nowtv starting up my membership when i havent used nowtv over a year

Resolved! Is anyone having a problem accessing the now broadband part of their account

Resolved! Refund

payment problems , yet account says paid

After canceling a 1 month free sports they still are taking money i need 4 months refund.

Challenges Cancelling Service

Resolved! Have been charged more on last 2 bills, but can't understand calculation when I download bill

Broadband Price Increase

Overcharged for two services and can't contact cus...

Broadband recontract

Is it possible to chat to a real person?

charged 21.00 a month but no record of this on my ...

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